Jul 29, 2021

Medical Director - Pediatric Medicine

  • QueensCare Health Centers
  • 915 S Grand Ave, Los Angeles, CA, USA
PSLF-Qualified - Full-Time OBGYN Pediatrics

Job Description

The Medical Director (“the Director”) functions as the supervising physician overseeing physicians, and advanced practitioners (FNP’s and or PA’s) of QueensCare Health Centers (QHC) to ensure that patients receive quality, timely, medical services in accordance with QHC’s mission and values. The Director will specifically supervise specialty lines of services including pediatrics, obstetrics-gynecology, optometry, and podiatry. The Director contributes to the development of strategic goals and achieves results through a hands-on, active, and visible management approach.

The Director manages a breadth of staff functions and is both strategic and tactical and serves the underserved community, patients, and staff with compassion. The Director leads his/her direct reports in medical best practices, employs evidenced based medicine, manages, and resolves conflicts with tact and collegiality.

The Director ensures compliance with all applicable laws and regulations. In addition to performing the duties of a staff physician, is responsible for administration and management following the principals and workflows of a Patient Centered Medical Home (PCMH). The Director manages monitors provider performance including ensuring achievement of productivity and quality goals. The Director’s time will be divided 40% administrative and 60% clinical duties.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  1. Supports and implements the organization’s vision, mission and values.
  2. Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
  3. Ensures staff members receive timely and appropriate training and development.
  4. Establishes and monitors staff performance and development goals, assigns accountabilities, sets objectives, establishes priorities, measures performance, evaluates results, and administers salary adjustments.
  5. Provides executive level leadership and direction in the implementation of business and medical strategies, organizational initiatives, and priorities. Effectively manages, facilitates, and communicates organizational change. Ensures clinical functions foster the organization’s desired culture and achieves established business goals.
  6. Provides high quality, service-oriented support to meet the needs of providers, patients, management and staff.
  7. Fosters and promotes a culture of service excellence and accountability. Communicates effectively throughout the organization with customers/patients while maintaining privacy of health and drug information, and with colleagues at all levels in the organization.
  8. Responsible for provider recruitment and partners with leadership to design and implement retention
  9. programs to ensure the availability of a qualified workforce. Oversees all provider temporary staffing and recruitment activities.
  10. Performs job duties independently and exercises good judgment.
  11. Actively participates in QHC committees as relevant to medical services and/or quality.
  12. Consistently and timely informs direct reports of organizational issues affecting the department.
  13. Establishes / maintains contacts and relationships with outside organizations and vendors, as appropriate.
  14. Complies with organizational policies and procedures. Ensures regulatory compliance with State and Federal agencies related to, including, but not limited to the following:
  • CA State Medical Board
  • CA Board of Registered Nursing
  • Department of Consumer Affairs
  • Center for Medicare and Medicaid Services
  • Drug Enforcement Administration
  • Familiar knowledge of the Federal Tort Claims Act (FTCA) regulations
  • The National Practitioner Data Bank

15. Uses discretion and judgment in handling sensitive or confidential information. Answers all employee and client inquiries in a timely and courteous manner. Listens and responds to employee disputes.

16. Performs all other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

Required:

  • Doctor of Medicine or Doctor of Osteopathy or Osteopathic Medicine degree from an accredited college or school of medicine or osteopathy or Doctor of Podiatric Medicine from an accredited college or school of podiatry or podiatric medicine; or a World Health Organization W.H.O. approved International Medical School (International Medical Graduate)
  • Unrestricted California Physician and Surgeon License;
  • Unrestricted DEA certificate;
  • Clean and clear Medicare, Medicaid records, and has no prior restrictions;
  • A minimum of 2-3 years prior leadership experience as a designated Supervisor, Assistant or Associate Medical Director;
  • A minimum of 3 years of experience working in a Federally Qualified Health Center, FQHC- look alike, or a community health center;
  • Created or designed performance improvement measures or programs;
  • Capable public speaker, articulate communicator, and able to be a consensus builder and to work with different areas of administration.

Preferred:

  • Leadership Course or Executive Training;
  • Mentoring and coaching peer physicians and advanced practitioners;
  • Experience with drafting policies and procedures;
  • Working knowledge of spoken Spanish, Armenian or Russian language;
  • Prior experience with Patient Centered Medical Home model of care delivery;
  • Experience with EPIC, Azara, Power BI software along with Microsoft Office Suites and Teams

LANGUAGE SKILLS:

Ability to read and interpret documents, such as policies and procedures, benefits information, benefit surveys, board minutes, routine mail, simple contracts, and procedure manuals. Ability to compose routine reports and correspondence. Ability to speak effectively with employees, visitors and management.

MATHEMATICAL SKILLS:

Ability to read and interpret documents, such as policies and procedures, benefits information, benefit surveys, board minutes, routine mail, simple contracts, and procedure manuals.  Ability to compose routine reports and correspondence.  Ability to speak effectively with employees, visitors and management.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to apply common sense to daily situations that arise. Ability to make decisions and execute timely to produce positive outcome.

OTHER SKILLS AND ABILITIES:

  1. Must be comfortable educating providers.
  2. Organizes and prioritizes work with minimum supervision.
  3. Performs essential job duties independently and exercises good judgment.
  4. Flexible and detail oriented.
  5. Demonstrates initiative and creativity in assigned work while constantly attempting to improve workflows.
  6. Demonstrates ability and flexibility to work in other areas of the organization as needed.
  7. Adheres to company’s policies and procedures.
  8. Demonstrates required knowledge, skills, education for job functions.
  9. Demonstrates knowledge of current compliance standards for federal, state and local regulatory agencies.
  10. Maintains and promotes a safe work environment.
  11. Possesses excellent written and verbal communication skills; utilizes tact, active listening, empathy, and compassion.
  12. Proven record of accomplishment facilitating progressive organizational change and development.
  13. Strong mentoring, coaching experience to a team with diverse levels of expertise.
  14. Superior management skills; ability to influence and engage direct and indirect reports and peers.
  15. Self-reliant, good problem solver, and results oriented. Able to manage conflict in a direct and professional manner.
  16. Thinks critically to navigate business issues daily, and strategically to develop long term plans.
  17. Demonstrates proficiency in computer applications such as medical record systems, preferably Epic, Microsoft Excel, Power Point, Word, and Outlook.
  18. Displays positive outlook on the job and promotes professional behavior always.
  19. Ability to organize and prioritize work with minimum supervision.
  20. Demonstrates diplomacy skills to work effectively in politically sensitive situations.
  21. Ability to manage time efficiently and follow through on duties to completion.

Qualifications

A minimum of 2-3 years prior leadership experience as a designated Supervisor, Assistant or Associate Medical Director; A minimum of 3 years of experience working in a Federally Qualified Health Center, FQHC- look alike, or a community health center;

Benefits

  • Medical
  • Dental
  • Vision
  • Supplementary Benefits
  • 403(b) Retirement Account
  • CME 
  • Paid Holidays
  • PTO

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