The Joint Replacement Service Care Navigator establishes, promotes, and coordinates care mapping and delivery for joint replacement patients. The Care Navigator works collaboratively with members of the multidisciplinary care team, including, but not limited to, the orthopedics and sports medicine office, office and operating room schedulers, operating room team, inpatient nursing and therapy services, case management, post-acute providers, Visiting Nursing Association, physicians, APCs, patients, families, and payers to ensure that the care is safe and effectively coordinated along the continuum.
The primary focus of the Care Navigator is to engage and support joint replacement patients from the moment a decision is made for surgery through the pre-operative and post-operative experience to discharge and post discharge care and surveillance. In addition to engaging the patient, the Care Navigator engages care team members along the patients journey to ensure that care “hand-offs” are seamless and timely. The Care Navigator provides education and counseling to patients, families, and care givers to ensure that all aspects of the patient’s care plan are followed. The Care Navigator acts as liaison between the patient and the care team, bringing patients’ questions and concerns to the care team and conveying/reinforcing care team information with the patient. The Care Navigator is key in identifying patients at high risk for rehospitalization and/or potential for post-operative complication and engaging the team in developing strategy to mitigate these concerns.
This position reports to the Practice Administrator and operates within established organizational and departmental policies and procedures.
About the organization:
The Cooley Dickinson Health Care system, an affiliate of Massachusetts General Hospital and Mass General Brigham, has a medical staff of approximately 500 active members (physicians and advanced practice clinicians). The system is comprised of the Cooley Dickinson Hospital, Cooley Dickinson Medical Group, as well as a VNA and Hospice. We pride ourselves on being a progressive, empowering employer, and a place for everyone. We are driven by our responsibility to create a culture of continuous improvement and be an all-inclusive health care provider, employer, and leader in our community.
The system’s 140-bed hospital annually admits 8600 patients, treats 34,000 emergency patients, and delivers approximately 600 babies. The Cooley Dickinson Medical Group (CDMG), the fastest-growing part of the system, consists of approximately 74 physicians and 37 advanced practice clinicians who provide care at 11 locations. The VNA & Hospice averages 56,500 home care visits and serves an average of 400 hospice patients per year. Since 1885, the Cooley Dickinson Health Care system has successfully employed the brightest, most dedicated clinicians in medicine.
About the area:
Northampton, a dynamic arts and five-college community in western Massachusetts, has been named one of the best U.S. destinations for restaurants, theater, galleries and overall quality of life by Leisure Magazine and other travel writers. It features a vibrant arts and culture scene, great educational opportunities for all ages and a location convenient to all rural and major metropolitan areas throughout New England including three major cities: Hartford (45 miles), Boston (100 miles), and New York City (150 miles).
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It is the policy of Cooley Dickinson Health Care to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
As an employee of Cooley Dickinson, you’ll be eligible for our generous hospital provider benefits package, including:
- See more at: https://www.cooleydickinson.org/careers/provider-recruitment/benefits-for-providers/#sthash.iebjpvyM.dpuf