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Job Summary: This position directly supervises a unit of staff who complete eligibility determination/decisions for Medical Assistance (MA), Nutrition Assistance (NA), and Temporary Assistance for Needy Families (TANF), Cash Assistance (CA) programs. This position also monitors and reviews office-based customer Tracker Systems to ensure customers are being assisted by the appropriate staff in a timely manner within quality expectations. Job Duties: Monitor, review, provide feedback and train staff on quality and service delivered to customers. Ensure timely and accurate notification to staff of procedure changes provide training and ensure compliance with the procedures. Completes performance evaluations. Knowledge, Skills & Abilities (KSAs): - Knowledge of public assistance eligibility determination processes.- Knowledge of Federal and State laws, statutes, regulations, policies, and procedures pertaining to public assistance programs. - Knowledge of internet and email use,...