Apr 23, 2021
Fraud Specialist I - Fraud Card Inbound - Bilingual in English and Spanish Required - Elgin, IL - Start Date: June 28, 2021
Successful Fraud Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also: * Are very comfortable communicating with customers in a metrics-driven environment * Are able to navigate multiple technologies while staying engaged with our customers * Demonstrate resiliency and extreme adaptability in a fast-paced environment * Possess strong customer focus with the ability to have detailed conversations with our customers * Take ownership of each customer interaction while treating customers with respect and responding with empathy * Demonstrate personal excellence including punctuality, integrity, and accountability * Approach problems logically and with good judgment to ensure the appropriate customer outcome * Make appropriate decisions on behalf of our customers quickly and effectively * Effectively prioritize work to...
JPMorgan Chase Bank, N.A. Elgin, IL, USA